Our experience is similar to Ian in Scarborough ,We ordered an additional cupboard for our kitchen to match the cupboards that canlik had refaced .We were very happy with the job that was done on the refacing.Not so with the cupboard [pantry] we ordered.The hinges were put on the wrong side making it very difficult to open the doors .When I spoke to Pauline I told her what had happened with very little response from her .We were having company coming and I was rushing and I asked her to at least us some knobs so we could at least open the doors.I also thought the knobs were included in the price quoted .She told me there would be a cost for the knobs plus mailing..That is when thins started to go downhill .I stated i could not believe what she was telling me .The doors were very difficult to open due to the misplacement of the hinges .No compensation was offered for their mistake .Just a weak apology . I spoke with a cabinet maker and he thought it was unacceptable on Caliks part to expect us to be satisfied with this .We ended up paying for a custom cupboard and we did not get it .The final word after having many conservations with both PAULINE andGLORIA no financial compensation will be given .We can remove the doors and take them back to them and wait another 3or 4 weeks for new doors to be made up.My question is why can you not order the new doors and we will return the other ones when the correct order comes in. I explained that we are having company and it will be an eyesore .Paulines reply was that is not our policy.My advice to anyone dealing with this company is read the fine print before you sign the contract.The discussions you have on the telephone are misleading .Have a pen and paper handy.Your conservations on the telephone when voicing a complaint will be taken out of context.Choose your words carefully.

Company Response:

There are similarity between Ian’s case and this case. The main question is “why both customers were very happy with the jobs that fully performed by Canlik but were unhappy when they simply purchased the materials from Canlik and try to install by themselves? We can find the answer by looking at the concept of ”DIY” and the acceptance of a common “Company Return Policy”. A.Concept of "DIY" vs "Turn Key Solution” DIY stands for “Do It Yourself” solution as oppose to “Turn Key “Solution. The main factors that make the difference are the intensity of “project management” and the level of ”product knowledge”. Project Management Project management plays the crucial role of smooth installations. DIY customers must not overlook the intensity in planning the projects. In this case, it is customer’s responsibility to prepare all parts and fixtures for the installation. One must not assume the suppliers to provide knobs when ordering just the doors. If knobs are needed, place an order. Since it is a DIY project, the supplier does not know the situation and has no idea if customer wants to re-use existing knobs or want to purchase new knobs of particular style to fit the new doors. Product Knowledge Customers who choose DIY must master certain level of related product knowledge and how to install them. Otherwise he/she may face difficulty to handle technical challenges that may have faced in the installation stage. In the other hand, certain issues are very easy to address if he/she just knows how to do it. In this case, customer must understand that there is no “Left” or “Right” for doors in square profile. A “Right” square door has hinges in the right hand side becomes a “Left” door after being turned 180 degree. In other words, there is no “Right” or “Left” door for square profile doors. With this fact, complaint about square profile doors being “wrong side” should never happen in normal situation. Return Policy Customer also complaints about Canlik’s return policy. It is a common and widely accepted policy that customer must return the product for a replacement. Just quote an example, if a pair of wrong size shoes needed to be returned, one has to hand in the shoes and ask for a new pair. If the size is not available, one must leave the shoes and wait for the new shoes to come. Customers cannot argue that they need the shoes and request to keep using it when waiting. Canlik’s effort to address the issue(s) Having said all that, in order to keep good customer relationship, Canlik had provided FREE knobs of customer’s choice (even the item was not in the contract). Canlik had also agreed to replace the new doors FREE to customer (even it was customers who installed the knobs on the wrong side). In other words, customer already had what she asked for, the free knobs and will have the new doors free if he/she willing to show a little respect to our company return policy, which we think is not unreasonable. The Fine Prints Lastly, our contracts have no fine prints. All sentences are in same fond and size. The misunderstanding is mainly caused by the different perception on “DIY”, not the contract. Conclusion It is not a big order ($743 + HST), a little respect and understanding would make a happy ending. Unfortunately, situation did not end up as we want.

We're extremely happy with Canliks's performance for our kitchen makeover. Pauline was wonderfully helpful throughout, and the Canlik estimators and installers, Simon. Victor, Winston and Yan, all worked long, hard and cheerfully to give us exactly what we wanted, on time and at a reasonable price..

Canlik renovated my beautiful kitchen and it was a pleasure dealing with them from start to finish. Not only were they professionals, they were pleasant and very accommodating. A job well done and completed on time. Simon, Vincent and the team are devoted to making happy customers. Highly recommended. Pauline

I am completely ,100% satisfied with my kitchen renovation by Canlik Kitchens. The product is top notch, the service is excellent. the staff and workshipmanship is fantastic. They meet all of the dates and it only took 4 days for the complete reno. Canlik truely works with the customer for top satisfaction. I strongly recommend them.

Pauline and her crew were excellent. They paid attention to detail and offered professional and courteous work. We love our new kitchen. Canlik kept to their schedule, which was great! Excellent workmanship from Steven, Mr Lee and others.

We are thrilled with our kitchen makeover - a task we were most reluctant to undertake, but now are so happy we did. Canlik Kitchens did a wonderful job - and we found them through HomeStars, in the first place! All members of the staff were helpful in their roles: Victor offered his expertise in a home visit regarding the details and modifications of the overall kitchen: Simon, the countertop specialist who came next and offered his suggestions. Pauline our Co-ordinator was always available, pleasant, helpful,patient and so organized. Her attention to all the details was most appreciated. Installation week was exactly on time and it all went like clockwork. Everyone who came was professional, polite,respectful and worked diligently. Michael deserves special mention as he was in our home for 5 days, always cheerful and consultative and a master craftsman. To conclude we would have no hesitation in recommending Canlik Kitchens for a Kitchen Refacing Solution.

Tremendously pleased with Canlik Kitchens. All the work was done on time, in an orderly manner. Everyone I dealt with at the company, particularly Pauline, were extremely helpful and professional. The workers who came to my home were on time, neat and did a great job. I would highly recommend this company to anyone who is considering having their kitchen redone. I cannot be more happy with the outcome!

I am extremely pleased with this company. From the first meeting with Pauline, everything was handled very professionally. All the instalers and workman were polite, on time, and considerate. I must especially compliment Mr. Lee. Thank you Pauline. It was a pleasure workimg with you. I definately recommend Canlik Kitchens, one of the companies I learned about when attending the Home Show.

They offered a very nice choice of cabinet refacing options. They delivered all products and services as promised, and we were quite happy with the result. I would defintely recommend having a look at their products.