Budget & Save Painters

Company Response from Kerry Williams

“I, Kerry Williams of "Budget & Save Painters" have read the posted comments by YOGI and my reply is that they are completely exaggerated and unwarranted! Unfortunately, I had problems with this customer from the start and I will explain why; as follows:. Firstly, my company agreement forms are very defined on the scope of each project; and the terms of payments are outlined on page one(1)of the agreement form. The customer is to initial to the acceptance of the payment terms; and it is always discussed prior to any signatures. Usually; 2,3 installments are required depending on the size or amplitude of the project. This is standard in the industry, and this method has been followed for many years. Yogi reviewed the agreement; acknowledged it; and it was clearly dictated to the appropriatness of the objectives to be performed. Secondly, communication is very important throughout each project assigned, and this was a case where the customer (Yogi)became unreasonable and disagreeable shortly thereafter. All precedures were followed; and every effort was made to appease Yogi, but to no avail. Thirdly; Customers rarely get involved with the work to be performed,nor are payment terms ever altered or changed; and the suggestions made by Yogi; which she has posted on HOMESTARS are untrue and vindictive. Lastly, and in particular, Yogi breached the agreement; and every effort was made to try and resolve the matters at hand. My company has been established for many years, I hold professional ethics; and customer service remains to be the upmost importance.Sincerely, Kerry Williams.”