First time shopping here. Impressed with prices, staff and showroom. Installed main floor myself (with considerable help from the kids) and it turned out fabulous. Returned the leftover 4 boxes and paid the restocking fee without issue.

Company Response:

It's good that your kids helped out on such a big job, Don. You should be very proud of them, and your great looking new floor as well. We were happy to serve you and invite you back anytime. Thanks for the glowing endorsement.

I am a repeat customer and other members of my family also shop at Brampton Hardwood. We shopped around a bit with local stores but ended up back at Brampton Hardwood to buy the hardwood for our kitchen remodel project. The salesman Johnny was excellent and we would gladly return.

Company Response:

Hi Laurie. All of us at Brampton Hardwood Floors thank you and your family for coming returning to shop with us again and again for all of your hardwood flooring needs. We will continue to provide you with the same excellent quality, prices and service that keeps all of our customers coming back.

My installer Peter brought me to Brampton Hardwood Floors to help me pick out a new floor. It was my first time there and the salesman John was incredibly knowledgeable and very helpful in my selecting the right floor for my high traffic main floor and kitchen. The floor I picked was in stock and ready to go right away. I am extremely pleased with everything and would refer Brampton Hardwood to anyone looking for new hardwood flooring.

Company Response:

Domenic is a great guy. He personally came back to our store after his job was completed for the specific reason of telling us how completely happy he was with the service, price and product he received from Brampton Hardwood Floors. His installer, Peter, has referred many customers to us over the years, and continues to do so. We are always sure to provide them, and all of our customers, with respectful, courteous and honest service. Thanks for returning to see us, Peter, and for taking the time to post this awesome review.

I came to this store to purchase flooring for my home. I had already purchased from you once and what a mistake it was coming back! The staff was extremely rude and basically told me to go shop somewhere else. I have never experienced such appalling service ANYWHERE in my life. My suggestion train your staff not to yell and be rude with the customers.... i watched them do the same thing to 2 other customers during my 10 min in the store. I unfortunately had to make a purchase due to my timelines in my project but i promise you that will be the last time and i will be sure to advise anyone i speak to to do the same .

Company Response:

These types of reviews are extremely distressing to us here at Brampton Hardwood Floors. We are very sorry that this reviewer feels this way. We pride ourselves on our exemplary customer service and expert advice, and would never allow the type of sales behaviour that Melanie speaks of. If this were the case, we certainly would not have grown from humble beginnings in Brampton almosty thirty years ago to the largest hardwood flooring store in the Greater Toronto Area, serving about thirty thousand satisfied customers per year. Melanie recently purchased some mouldings from us to compliment the hardwood flooring she also bought. After test painting a couple of mouldings herself at home, she called us demanding to return them all. We immediately offered to take back the unpainted mouldings, but unfortunately could not accept the painted ones as they were now unsellable. Unfortunately, Melanie insisted that even the mouldings she had painted would have to be returned. For obvious reasons, we could not do so and we had not heard further from her until seeing this hurtful review. We therefore thought that she had used the mouldings and was pleased with the results. It is very unfortunate that Melanie chose to do this rather than returning to speak to us about a resolution, but our sales manager is always here to help if she would like to come by.

Bought flooring from Brampton Hardwood. Was impressed by the wide selections to choose from. Prices are very competitive and staff was knowledgeble and helpful in making the right selection. Would recommend highly to others and be back myself also.

Company Response:

Thanks, Amit. We greatly appreciate your patronage and the kind words. Thanks as well for offering to recommend us to others and coming back to see us for your future hardwood flooring needs.

i have been dealing with brampton hardwood for the past 10 years and have never looked at buying a floor elsewhere, they provide me with exellent pricing and very kind and courteous service. i am especially happy with the quality of flooring that they provide will continue to buy from them in the future.

Company Response:

Hi Hadi. Thanks for the kind words and your loyal business over the years. A major portion of our business comes from repeat customers. This is largely due to our always trying to make every client leave our store feeling that they got the best possible product, service and price. Please come see us any time.

Terrible experience- will never purchase anything from these people! They want a quick sale and know nothing about customer service. They rush you into making a purchase and push incompatible products on you. They sold us a sealer that's not compatible with the water based finish product they sold us. Only after we got home and did further research did we discover this! They also told us 1 gallon would be enough for 2 coats when it was just barely enough for 1 coat based on our square footage. They also recommended a lambswool applicator that's meant for oil only not water-based products. When we tried to return the products they incorrectly sold us, they insisted on a 25% restocked fee. I totally understand a restocking fee for hardwood which is heavy and comes in many boxes but not 2 gallons of product! They were rude & tried to imply they knew best when they clearly just wanted to move product. Don't waste your time!

Company Response:

We at Brampton Hardwood Flooring are very sorry that this reviewer feels this way. Customer service and expert advice is always a top priority for us. We recall that a gentleman came in to our store with very specific products in mind, purchased them and left without sharing the details of his project. That was of course fine, however he came back to return the products, telling us he hadn't tried them but they were unsuitable for his needs. Unfortunately the sealer he purchased was not returnable as, similar to paint purchased from a paint or hardware store, we could not resell it to other customers as we could never be certain that it had remained unopened and therefore untainted or unchanged. We do have a 25% restocking fee that is well publicized on signs throughout the store, on the counter of the cash-out desk and on the sales receipt. The customer then told us details about his project so we suggested some products that may be helpful to him and offered to apply the restocking fee toward them as a credit. However, he insisted on the return, so in the continued interest of customer service we accommodated him by taking the sealer back at a complete loss to us and reducing the restocking fee to 15%. His original purchase was approximately $100, so this resulted in a restocking fee of about $15. He agreed to this and we felt we had done all we could to accommodate him. We hope he can understand our position and we wish him all the best.

We have restored 2 homes in our family and gone to Brampton Hardwood for all our flooring needs. The service, the product and the installation were impeccable. With competitive pricing and beautiful products I have seen many designers, contractors, and home owners purchase from there. It is the only place we will go.

Company Response:

Many families and friends refer each other to our store after making purchases from us. We also see a steady stream of new customers whom are referred by industry professionals such as contractors, installers, builders and designers. Maintaining our excellent reputation is very important to us, so we are always sure to quickly and politely take care of the needs of every single customer of the almost thiry thousand we service each year. Thanks so much for your continued loyalty.

I was very happy with the level of customer service received from all at Brampton Hardwood. They followed up after sale as well. I will probably be buying from them again.

Company Response:

Hi James. At Brampton Hardwood, our customer service doesn't end with your purchase. We are always available to help with any further needs that our customers may have, and will often check in on how an install went or how a customer likes their new floor. We greatly appreciate your positive review.

My company is in the home improvement business and we buy from Brampton Hardwood Floors exclusively for all of our hardwood, engineered, laminates, etc. They have the biggest selection, best prices and they stand behind their products. We never have an issue with inventory when buying from them.

Company Response:

Your company does fantastic work and we love being able to help you provide the best quality hardwood at great pricesto your many customers. Please come and see us again really soon.