We purhased three large bay windows and had them installed in December 2005. Everything was great initially. Just 15 months after the installation, however, one of the windows developed a large pressure crack from one corner to the other in an 'S' shape. This happened in early spring while the weather had been characterized by extreme changes between warm and cold. I called the company and they informed me that the warranty on the windows had expired and they would check with the manufacturer to see if they would cover the cost of the window. Two weeks later I heard back that the manufacturer would not cover the cost of the new window and neither would Beverly Hills. Although it was not a crippling amount to repair the window, I did spend $10,000 on them and for that price I expect them to last longer than 15 months! They could have apologized and offered to cover the small repair bill and had a very satisfied customer, but instead, they have a customer who is very annoyed at the nickel and diming. I called the service manager to complain and left a voice mail, but he never returned my call. I'm not impressed.

Company Response:

I would like to assure the customer that the window warranty did not expire and still has not expired. Vinyl frames and sashes used in Beverley Hills windows are warranted against chipping, cracking, peeling or blistering. Moving parts such as balances and locks etc. are also warranted. The sealed insulated glass unit is warranted against defects that cause moisture collection or film formation caused by dirt in the dead air space of the sealed unit. This warranty is valid for as long as you own and reside in the home. It can even be extended to a new owner. Unfortunately the glass is not covered. Pressure cracks are not covered by any window manufacturer that we know of. If a pressure crack occurs shortly after installation, Beverley Hills will replace it as a gesture of goodwill, even without compensation from the manufacturer. But after 12 months we can be certain that the crack was not the result of poor installation but likely extreme weather conditions. As to why a customer's call was not returned, apologies are in order. This is never acceptable and it has been noted.

We had required siding to cover the exposed wood on our dormer windows. The salemen was professional as was the installtion. Beverley Hills Home Improvements - GTA Location - Ed Pauk

We had the whole house done. No complaints. Nice windows. Very good price (competitor was almost double the price). Excellent workmanship. Quick and friendly workers. Would recommend them to anyone.

We replaced all the windows in our 80+ year old home with vinyl windows. We also used Beverly Hills when we needed windows for our new addition. The sales person who visited our home was knowledgeable, pleasant and gave us addresses of past clients so that we could drive around and check out their windows. The measurer then came to confirm the windows sizes and details. Then the installers come. They did not leave any mess inside or out when replacing our old windows. Beverly Hills offers great off-season pricing. Our windows complement the character of our home. They are easy to open, close and clean. They have improved the energy efficiency and block out the street noise. There are many window companies out there, but not all are reputable. Beverly Hills is a member of Window Wise, the national certification program and a member of S.A.W.D.A.C.

Professional on time. Cleaned up after installation. Products were exactly as ordered. Competitive prices. A pleasure to deal with and I would use them again