The people from Beverley Hills Home Inprovements were very easy to deal with and didn't pressure us into anything. The 2 workers did an excellent job installing the windows with a good eye for detail. They were exceptionally tidey and showed great respect for our home. Other than the new windows you almost didn't know they were there. Well Done!!!!

Company Response:

It shouldn't surprise me but I am always pleased to hear comments on our installers' respect for people's homes. After all, our customers are trusting us with, what is often, their most important life investment - the family home. Thank you.

I was so pleased with my window installation and customer service from Beverley Hills that I decided to use them for the total replacement of my fascia, soffits, eavetroughs and downspouts. The installation date was approx 6 or 7 week wait but I wasn't in a hurry as long as it was done before the end of the year. Installion was in 2 steps; fascia & soffits and then eavestoughs, leaf guard and down spouts a week or so later. The first part went well, the second part..not so much. They didn't cap the ends of one trough and the leaf guard in one trough appears dip inward and not be level with the upper edge of the trough. Finally, there is one short pipe missing that connects two levels of troughs. This missing installation could be indicative of a faulty installation of the upper trough since the trough should be slightly angled down towards the downspout at each end, like an inverted "V". These are just what I could see without getting up on a ladder myself. Clean up was not as thorough as the window installation. I'm still picking up scrap aluminum pieces. Overall, the new product looks good. Will have to wait until the spring rains to see if it all works. I have asked that these deficiencies be addressed and have been waiting 3 weeks. Having said this, I have complete faith in their Customer Service dept to eventually remedy these deficiencies.

Company Response:

We did some 'detective-style' investigation based on what we know about your client history published here on Homestars and I'm able to confirm that at this moment we are on it, the problems will be addressed and fixed - absolutely. Apologies that it's taking longer than it should to get there but eavestrough crews are really, really busy right now, trying their best to complete projects before the weather turns nasty. I assure you that's not meant as an excuse - only an explanation. Thanks so much for your continued faith in our company.

Used Beverley Hills for all new windows, doors and eaves. Not one problem had/has occurred in all areas of the home improvements (cust. serv., sales, product, installation crew). Had energy audit done in the house and all windows and doors showed no sign of drafts etc., auditor even commented on quality of craftmanship. Would recommend Bev. Hills to anyone.....already have and received a $100 cheque in the mail (did not even know that was going to happen!).

Company Response:

Whenever we hear about happy, repeat customers like you who have recommended friends or family to us, and those friends are now our happy customers too, we are delighted to send something in appreciation. So glad to hear your energy efficiency has improved - hopefully you are expecting an EcoEnergy Rebate as well. Our Thank You gift might help with the cost of the audit. Or please, have a nice dinner out, on us.

The entire project was handled with professionalism and courtesy. Nothing seemed to be too much trouble. Beverley Hills delivered everything they said they would on time, or before it was promised. The installation went smoothly, the installers were terrific and left everything neat as a pin.

Company Response:

Professionalism, courtesy and on time - all things we strive for on every project. We love the positive feedback. Thanks.

Beverley Hills Home improvement came to my house early in the morning to replace 3 windows. Many was the installer and he was nothing short of amazing. This was not a rush job he took his time and did the job properly. I have received many compliments about our windows, no doubt I would recommend this company. We are extremely satisfied with the product and the installation. Soon we will be ordering more windows to complete the project. Sincerely Cameron Young

Company Response:

Cameron, I've forwarded your terrific praise to Manny and all the installation crews. They are absolutely the best and we're proud of their work. Thanks so much taking the time to let everyone know.

Never having dealt with this company before I was hesitant, especially because of the "high-end" company name, but I relied heavily on the Homestars ratings and review and called them up. They were very attentive, professional and timely from the initial callback, sales call, follow-up calls, customer care through to the installation. They weren't they cheapest but boy did they deliver. The installation was done in half the time that I was told (1 day vs. 2 days) and the crew led by Demer was a team of super men. Each member had a specialized task from removal of old windows, to installation to clean up. Very efficient and very professional. The only product disappointment was minor and had to do with 2 windows where the internal grills were not centred properly but that was a manufacturer fault. The installation truck had a gas leak and left a patch of dissolved ashphalt in my brand new driveway. Guess I'll have to patch it up next spring. UPDATE:Jan/10 - I was very pleasantly surprised to see that the company actually reads these reviews and takes them to heart. However, I was skeptical about writing this response until they actually followed through on their word. Almost 6 months after the installation and some admin delays on my part as well as theirs I received satisfaction regarding my complaint. Although slow to follow through, Beverley Hills does eventually step up. Full satisfaction was delivered for this project and I will continue to do business with Bevreley Hills.

Company Response:

Thank you for the 'almost perfect'. Can we try for 'perfect'? Please call our Service Dept. Jo, let us know how much it will cost you to repair your driveway. We will do our best to make it right.

They have great customer service. The installation was very timely, after the initial quote they were there within a week to put in the doors and windows. It was 2 years ago and we've been very happy with their product.

Company Response:

Thanks Sarah. So glad to hear you're still happy with our work - even 2 years later. Our sincere hope is that you'll be happy with it as long as you own your home.

We are so pleased with our new garden doors and windows. The doors were a tough installation into our old house but the installers were excellent, did a wonderful job and were so professional. We receive so many compliments on this project - we just love it. The products are A1 and the installers perform magic! Would recommend them to anyone! Thanks again Beverly Hills.

Company Response:

Thanks Linda; I look forward to passing your praise on to the crew who worked on your project. And we look forward to those recommendations! We appreciate your business and hope you'll choose BHHI for any future projects.

Their workers are very pleasant and knowledgeable as well as hardworking. They did an excellent job and were very fast. Didn't waste time and asked exactly what you wanted to be done in different areas. Gave you suggestions if you needed one. I had this company in to do my front door and 2 front lower windows about 2 years ago. Very impressed with the quality of work and the merchandise. I was especially impressed with the vinyl siding which was called Prodigy. It comes in Dutchboard or clapboard style. We chose Dutchboard because it had an insulation factor of 5.7. The insulation in this siding is bonded right to the siding and we chose Coastal Sage. People were walking by and said how beautiful it is and neighbours and friends were asking where we got it done because they really liked it a lot. I would recommend this company and product to anyone. The price was good too and the warranty is excellent. You can trust this company. Thank you. Kathy Faulknor

Company Response:

Kathy, We are so pleased that you are happy with our product and with our services. And doubly pleased that you took the time to tell others about Beverley Hills Home Improvements. Thanks so much.

Superb windows at reasonable prices. The quality reduced our heating and AC costs immediately and signicantly!! Installers are factory trained, were punctual, helpful, professional. Arrived on time, installation was smooth and cleaned up after!

Company Response:

Thanks for taking the time to write Bob. It means we gained another valuable and appreciated customer and we hope you'll tell all your neighbours. Bill and the installers on your job will love to hear it too!