Last year I had my roof tile(1and half piece) ripped off by animal as per the examiner from this company. They didn't show the day as we reported for insurance company but they still charge us the emergency fee and got on roof for about 5 minutes and charge us for over $500. The insurance company does not insure the animal damage as per Belfor's say. And I tried to speak to the examiner about the unfair charges and he promised to call me back but eventually what I got were 2 threaten letter that if i don't pay it will go to the collector, I paid cause I don't want to deal with them anymore, but not recommend this company to anyone.