Great customer service. Staff is extremely knowledgeable. Deliver on commitments. Pricing was very competitive within the industry. The showroom is awesome and displays a wide variety of flooring that is available for purchase.

We needed flooring and by chance drove by Aspen Wood Floors one afternoon to get a quote. The product line is very extensive and the sales representative Jim Pincoe was very helpful. Jim provided us with a very favourable estimate in a timely manner. Through Jim we made our selection of a very rich looking Santos mahogany wood floor. Our level of satisfaction of Jim and his staff was top notch. The installers were very exact in their detail to the product installation as we had VERY less than perfect concrete subfloor conditions. I would highly recommend Aspen Wood Floors to any of our friends and colleagues.

A really large selection of products to choose from. The instal team were great, on time and budget. They even wore slippers when entering my home. Highly recommend them! It's been one year since and the floors look like new, I get compliments all the time.

We selected Aspen because we had bought hardwood flooring for our dining room, living room and den about 14 years ago when they were Rowan Hardwood, and we wanted the same product. We bought a similar finish to what we had in our living/dining room which is more glossier. We also changed our baseboards and door frame casings. The end result is it feels like we are in a new house. We really like the new flooring and the bigger baseboards. The whole process was a lot of work because we emptied all our closets and moved a lot of items to lower floors. It was also very dusty because it was winter and they sawed inside the house. We are very pleased with the final results and would recommend Aspen Wood Floors.

The process of selecting and purchasing the flooring went smoothly; the salesperson was knowledgeable. Installer was very professional as well, and did a much better job than the company we had used previously (we wished we used Aspen for that job as well, but we didn't know about them then!).

Aspen Wood Floors did a spectacular job on our floors, first in helping us select the appropriate floor and then in their installation. The installation was difficult, but was accomplished very successfully with this company. We were very pleased.

I was referred to Aspen Wood Floors by an electrician who was working in my home. He had used them several times already for his own projects and mentioned that he would continue to use them in the future. My partner and I went to visit their showroom on the Queensway. It was there we met David Mahabir, a sales representative at Aspen. David was extremely knowledgeable about hardwood products and helped us to decide what product would best suit our particular needs. I had done some research prior to visiting the showroom and had already shopped around a few places. No other salesperson had impressed us. Right away we could see that David knew the business inside and out and would be able to assist us in making the all important decisions regarding the best product and installation method for our home. After selecting the product we would install, David came to the house to assess the square footage as well as how much work was needed in terms of levelling. We booked a date and I met the crew the morning they began work. Robert and Fabian were courteous, polite, and true professionals. They saw right away that there was much more work that needed to be done than David had anticipated from his visit. Instead of skipping steps and rushing the job, they relayed this information back to Aspen as well as to me, which was integral as I was scheduling all the other trades on the project. The day they began laying the hardwood floor, I left work and rushed to the job site. I have had jobs go south before and I wanted to be present when the work began. As soon as I got to the house, I felt instantly better. Robert and Fabian had set up chalk lines, were using shims underneath the glue, and were obviously taking a great deal of care while installing my floors. They walked me through what they were doing as well as bringing up issues that they had encountered and how they intended to deal with these issues. It was wonderful that they took the time to communicate these things to me, so that I could have a say in how they would proceed. I wish more tradespeople thought to do this!!! In order to assist me with my deadlines, Robert and Fabian worked on the weekend and extended hours during the week. I was very appreciative of these extra efforts above and beyond what one might expect in terms of customer service. What a phenomenal experience! I would definitely come back to Aspen for my next flooring project!!

Our new hardwood flooring in the kitchen & front foyer is gorgeous! The mitered picture-frame design around the tile inset in the foyer is an elegant look. The price was in-line with other estimates, the work was completed on schedule .. and David had the patience of a saint as I repeatedly signed-out samples, asked questions & more questions and took months to decide on the stain colour. Highly recommend Aspen Wood Floors!!

We researched a number of hardwood flooring firms in the early summer of 2009;we were most impressed with the quality of work completed by the two installers from Aspen. They were polite, efficient and most important conscientious. We highly recommend this company.