Category :
Furniture
Address:
35 Arrow Rd North York , ON M9M2L4
Owner/Manager:
Michael Monchis
Hours:
M-F 10am-9pm, Sa 9am-6pm, Su 11am-5pm

Arrow Furniture

Company Profile

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 43 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

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Servicing:

Brampton, Concord, Etobicoke, Markham, Mississauga, Newmarket, North York, Oakville, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge

Reviews for Arrow Furniture

Show:

Apr 23, 2014, Thornhill

10

Furniture shopping had always been a headache for me because my parents and I have very different taste in furniture. They like classic and traditional style, whereas I like contemporary style. We had numerous arguments when it comes to selecting furniture. I visited the Scarborough location on Boxing Day and expressed my concerns to the sales, Richard. He’s very helpful and told me about the complimentary interior designing services that they offer. Then he referred me to their Interior Designer/Manager, Israel Adud. IsraeI is very professional and reliable, and I received the VIP service from him. Although he had a very tight schedule before his vacation, he still made time for me to visit my house and did all the measurements. He recommended transitional furniture (between traditional and modern) for my family. He understands what I like and made a lot of good suggestions. We picked the major furniture for the whole 3000sq. ft. house in one morning. We spent another afternoon picking the decorations, paintings, vases, and accent furniture. He made the whole process short and easy. In addition, he was able to get a great discount for me. During delivery and installation, Israel stayed at my house the entire time to help with setting up furniture and making sure everything was alright. He also made sure all the garbage was cleaned up. Later on, I noticed that a lamp shade had some minor defects. Israel changed it for me immediately. My parents and I are extremely satisfied with the furniture and design.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$30,000.00
Company Response:
Thank you so much Karen for the wonderful and detailed review. I remember you personally as I met you at the Scarborough location when talking about the design consultation and then again at the Toronto location the next day while you worked with our design team. I was surprised as well that you were able get things done in a relatively short time, but you and Israel were able to make it work. The pictures you provided look fantastic and we are all thrilled that Arrow was able to furnish your home from top to bottom at a level our customers expect. Thank you so much again for your business. Jason M. - Sales Manager

Apr 16, 2014, Thornhill

10

I would like to let you know that we have always had very informative and positive dealings with Jennifer Cowling and Arrow Furniture. I have recommended Arrow Furniture and specifically dealing with Jennifer as a sales lady, to several of my friends. Her approach is very professional and once you have described what you are looking for she is very quick to find what best suits you. I feel Jennifer is a real asset to Arrow Furniture!

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$700.00
Company Response:
Thank you for letting us know how great Jennifers approach was toward you during your shopping experience at the Scarborough location. She is a valuable asset to the Arrow team and we thank you for your continued business. Jason M. - Sales Manager
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Dissatisfied Customer from Toronto Apr 16, 2014
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Apr 11, 2014, Thornhill

10

I am writing to thank you, Jeff for the great services provided by you and your team. It was really an amazing experience with Arrow Furniture, starting with the sales lady named Susan in Scarborough. She is such a sweet person. With her help, I purchased the desirable bed and mattress with good quality and fair price. Also, I want to express my great thanks to you. You really impressed me. As a sales manager, you are very nice and easy-going. You helped me with my needs with great patience. Certainly, the delivery services were satisfying. Anyway, it was my first but unforgettable experience with Arrow Furniture and I was satisfied with every aspect. It is highly recommended to all my friend. I will continue to shop with Arrow Furniture going forward whenever i have the needs in furniture.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$2,000.00
Company Response:
Thanks so much for all the kind words and we are very happy the Arrow team was able to make your shopping experience a 'great and unforgettable' one. Thank you very much for your business. Jason M. - Sales Manager

Apr 11, 2014, Ajax

10

I recently (last month to be exact) bought furniture from your store in Scarborough, specifically a couch and love seat, a box and mattress . AJ was the rep who answered all my questions in a very professional manner and showed so much confidence in the products I was interested in that I ended up getting them even before I planned to. I am extremely satisfied with my purchase and having been a prior customer of Arrow, in future Arrow would be my first choice for household needs. I have and will recommend Arrow for the quality products you offer. Keep up the good work AJ, you represent very well.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$3,600.00
Company Response:
We are very happy to hear how satisfied your experience at Arrow has been in the past and now again with A.J. Thank you so much for your continued business and enjoy the furniture. Jason M. - Sales Manager

Apr 03, 2014, North York

10

I recently purchased a bedroom set and entertainment unit from Arrow Furniture. The sales people were very helpful sourcing out a special order unit that as it turned out was a great selection. I was extremely pleased by the delivery crew who promised a call 1 hour before delivery. Deliver was prompt and the boxes were taken upstairs with the utmost of care. I did not purchase assembly thinking I could put together the pieces on my own. This was a mistake. However, I did call the store the next day and was put in touch with the owner who immediately sent out his installer to assemble the bed. I am extremely grateful to all the staff at Arrow furniture for making my shopping experience a memorable one. I would recommend anyone looking for home furnishings to consider stopping over at Arrow's for advice and guidance on your next purchase.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$3,000.00
Company Response:
Thanks Jeff! We're very happy that our sales people and delivery team were able to gain another satisfied customer. On behalf of the whole team at Arrow, thank you for your business and your wonderful recommendation! Michael M. - Sales Manager

Mar 20, 2014, Thornhill

9

We found everything we needed for our new home at Arrow Furniture. Thanks to Israel and his knowledge of Interior Design and attention to detail. He helped us create warm comfortable spaces in every room we purchased furniture

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$5,000.00
Company Response:
Thanks Judy! We have taken great pride in allowing our design team to focus on our customers' needs and paying great attention to detail is always a sign of a great designer. Thanks again for your business. Michael M. - Sales Manager

Mar 18, 2014, Toronto

10

I was in search of a dining room set for my condo and the options provided to me by the staff at Arrow were terrific. With limited space and looking for something modern and hip, as well as, "kid friendly", they helped me find the perfect fit. For the last 30 years my first stop for furniture is Arrow! Great company, Great people! Thanks again, Marc

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$1,000.00
Company Response:
Thank you for the great compliments Marc! We are very happy that you have continued to choose Arrow Furniture as your first stop for furniture over the years and we have been able to meet all your needs. Thank you so much again for all your business. Jason M. - Sales Manager

Feb 11, 2014, Toronto

10

Israel (Decorator & General Manager) helped us decorate our condo. He did a great job. He listened and found us the exact pieces we wanted. We were able to have our furniture delivered within the time frame he promised. The delivery guys were great. Clean, organized and fast. There was an art piece missing from the delivery & Israel personally delivered it to us the next day. GREAT SERVICE & GREAT QUALITY.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$8,000.00
Company Response:
Thanks Trevor! Glad to hear Israel and the rest of the Arrow team did such a great job for you and you are so happy with the furniture. Thank you again for your business! Michael M. - Sales Manager

Feb 08, 2014, Richmond Hill

8

No complaints about purchasing or delivery service. However, some of the parts were missing when we opened the boxes. We didn't get an answer with the service manager when we called. After 2 hours and multiple calls, we finally did talk to the service manager. We were anxious to get this resolved so that our daughter had somehwere to sleep. We were told that we could drive from Oak Ridges to pick up the missing peices OR we would have to wait 5 days for them to be delivered. Since we already paid for delivery, there was no way that we were going to drive to the store. The service manager was unwilling to help any further and didn't understand why we were displeased. I asked to talk to the manager, Michael, who was very nice and helpful. He fixed the situation for us which allowed our daughter to sleep in her bed that night. If it wasn't for Michael, we would not be returning to Arrow for future purchases.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$2,200.00
Company Response:
Thank you Mark for letting us know how we did. Unfortunately there are sometimes parts missing from boxes and it is up to us to get them to you as soon as possible. Michael did go out of his way in a snowstorm to get you those parts that evening and we're glad that his commitment to Arrow and our customers is at the highest of standards. Thank you again for your business. Jason M. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of Home Stars Directory Inc.

Company Profile

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 43 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

Products & Services

Products
Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Beds, Sofa, Leather Sofa, Dining room Table, Modern Furniture, Contemporary Furniture
Services
furniture delivery, home design, interior decorator, furnishings, home design
Brands
Ashley, décor rest, legacy, Klaussner, aico, defehr, cmi, art, sealy, serta, casana, campio, simon li, futura, lifestyle,
Styles
modern, traditional, transitional, retro, rustic, metro, contemporary

Credentials & Financial Information

YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
75
RETURN POLICY
25% Restocking Fee
PAYMENT METHOD
Cash, Credit Card, Debit Card & Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT PROVIDED
Yes

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