My family moved to our new home last Oct and we need to get new furniture for every room in our house. My sister referred me to Arrow Furniture and it turned out to be the right place for me as I prefer one-stop shopping. I was impressed by the well-designed layout of Arrow store. My experience with Arrow has been amazing, starting from the diligent responsible sales rep, Royce, to the devoted Operation Manager, Israel, who is also a talented professional interior designer, and right down to the friendly delivery guys. Plus we are very satisfied with Arrow’s after-sale customer service which is responsive and efficient. What worth mentioning is the value-added service of Arrow. Michael, Arrow's general manager kindly arranged his operation manager, Israel, to do the interior design for my house without additional charge. I'm impressed by Israel's diligent and professional working manner. He came to my house to get the measurement and did a careful homework before he recommended any purchase from Arrow, from accent furniture to home decor product. Israel literally transformed my place into a beautiful dream house and my families just love it. I would like to recommend Arrow Furniture to my friends without any hesitation.

Thanks to Jason and his great staff at Arrow's flagship store in Scarborough! This is the 4th time I have purchased items from Arrow but the first time with custom work. Not a disappointment!! The pricing and the quality leave nothing to be desired. I will purchase from Arrow again and I do recommend them to anyone who will listen. Continued success Arrow - you've earned it!

Company Response:

Thank you so much for your kind words and am so glad you are thrilled with your custom order! It is customers like yourself that keep coming back that let us know we're on the right track! Thanks again! Jason M. - Sales Manager

Israel was working the floor then and he's a designer that's amazing at putting my whole look together (odds and ends of a house that was newly renovated). He put everything together very nicely and it made the place look amazing. It all went with with what I had, he was pleasant to work with, and he finished my house off beautifully. I bought a table, chairs, corner piece and rug, and a lamp in total. We had a minor thing that went wrong with the delivery because I wasn't there to receive it, but the following week they replaced it without any questions. I would go back there again and I'd love to deal with him again because his advice and positivity and open mind, not to mention how he threw everything together expertly, was done very well.

Company Response:

Thanks Leslie for your business and great review. Our designer program has flourished because of customers like yourself that trust in the professionals in our stores to make your home as beautiful as can be. Jeremy Bobet - General Manager.

They did everything for me from top to bottom and gave me nothing but the best service. Israel came out to my house, looked at my layout and configured everything. He then took me to his store and anything that I didn't like at the store, he took me to the manufacturer to pick out other things. He really went above and beyond. The only thing he could have done differently was when I walked into the store he could have given me a cup of coffee. I give him a 9.9 out of 10.

Company Response:

Glad you had such a great experience with us. It sounds like you were working with one of our designers. We'll make sure that coffee issue gets fixed for next time!! Thanks again, Jeremy Bobet - General Manager.

We have been getting our furniture from Arrow for the past 15 years. Always their merchandise is excellent quality, with many choices of fabrics and finishes. The price is extremely fair. The Michael's family is a joy to work with. The delivery and set up is also well done. A 5 star experience from showroom to our home!

Both Arrow and Magi Seal (Insurance) were very responsive in providing new parts at no charge. Great response! Buying the insurance was very much worth it!! Thank you. Happy customer again.

Company Response:

I was able to locate the customers file and although it was deemed that a rip in the fabric of the bed rails was caused when opening the furniture, the customer did purchase the warranty and a new set of rails will be sent to the customer this week. Thank you again for your patience in this matter, Jason M., Sales Manager

I was referred by my friend to Arrow Furniture and she came with me to the store and got me a great deal. It ended up being better to have them furnish my entire place than having to buy individual pieces separately. I was expecting the delivery to be after New Years sometime but it ended up coming before Christmas, which I was very pleasantly surprised by. When all the pieces got delivered the designer even came to set everything up, which I wasn't expecting either. I can't say one bad word about them so I give them the highest grade.

Company Response:

We are very glad you had a wonderful experience at Arrow. We continue to strive to be the best we possibly can and exceed our customers expectations. Thank you, Jeremy Bobet, General Manager

My husband and I went to Arrow Furniture on 35 Arrow Rd. in North York, ON last weekend and met with Sales Associate Greg Rom and Interior Designer/Manager Israel Adud. Our experience at Arrow Furniture was phenomenal. We've been shopping for furniture for two months and were really getting discouraged with our findings. We wanted to find furniture that we really loved while still keeping with our budget. At Arrow furniture we met with Israel and Greg who listened to our concerns and then showed us a few pieces in their showroom. They moved chairs from one table and put it on another table to make our vision come to life. We were so impressed with their knowledge and expertise. It really was a one stop shop; Israel is also an Interior Designer and gave us some really helpful tips to bring everything together. In the end, we bought our furniture from Arrow and we're pleased with the service we received. I highly recommend this store because they really take the time to understand what you want and your budget. They make you feel at home and treat you like you’re a VIP customer.

Thank you Jeff!!!! If your looking for great quality furniture, and professional quality service this is the place. I ordered a bedroom set which I absolutely love!!!! I changed my original delivery date last minute which wasn't a problem and I was very impressed with the delivery of my product. Came on time and the gentlemen were very helpful and quick at the same time. I will definitely be a lifetime customer. Very happy.

I have been a long time customer of Arrow Furniture and whenever furniture needs arise, I does not hestitate to go straight to the best!!! Typically I purchase through their flagship store on Arrow Rd, and my experiences have been nothing but friendly and flawless. From consultation on purchases and design, through to delivery and after-purchase service, I find the personal touch and product value a welcome treat. I make a point of recommending this company to anyone with furniture needs, small to large. Good job, A+!!!