Category :
Furniture
Address:
35 Arrow Rd North York , ON M9M2L4
Owner/Manager:
Michael Monchis
Hours:
M-F 10am-9pm, Sa 9am-6pm, Su 11am-5pm

Arrow Furniture

Company Profile

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 43 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

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Servicing:

Brampton, Concord, Etobicoke, Markham, Mississauga, Newmarket, North York, Oakville, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge

Reviews for Arrow Furniture

Show:

Apr 16, 2014, Thornhill

10

I would like to let you know that we have always had very informative and positive dealings with Jennifer Cowling and Arrow Furniture. I have recommended Arrow Furniture and specifically dealing with Jennifer as a sales lady, to several of my friends. Her approach is very professional and once you have described what you are looking for she is very quick to find what best suits you. I feel Jennifer is a real asset to Arrow Furniture!

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$700.00
Company Response:
Thank you for letting us know how great Jennifers approach was toward you during your shopping experience at the Scarborough location. She is a valuable asset to the Arrow team and we thank you for your continued business. Jason M. - Sales Manager

Apr 16, 2014

0

Worst Customer Service! I purchased a set from Arrow in october and one piece was missing. I was told it was coming in February and no one contacted me in Feb about this item. When i called Mid Feb I will told my item would be delayed till April. Its now Mid April and again I had to call to find out that I am getting my item in another 4-6 weeks. In addition to that, when the other pieces were delivered, one piece was in the box without any protective packaging and the entire back was broken and falling apart. We had to ensure we have a day available for someone to come check this item and exchange it. Arrow was simply trying to pass off a damaged item to a customer! Arrow is the worst company I have dealt with. Their products are reasonable but service is lacking 100%. False promises and false information to purchase their items and then they ignore customers and back out from dealing with their issues. They have no system in place to deal with delays or anything of that sort. I will definitely report this Company for their inefficiencies and false promises. Never will I be purchasing anything from this company or will I encourage anyone to do so!

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$3,500.00

Apr 03, 2014, North York

10

I recently purchased a bedroom set and entertainment unit from Arrow Furniture. The sales people were very helpful sourcing out a special order unit that as it turned out was a great selection. I was extremely pleased by the delivery crew who promised a call 1 hour before delivery. Deliver was prompt and the boxes were taken upstairs with the utmost of care. I did not purchase assembly thinking I could put together the pieces on my own. This was a mistake. However, I did call the store the next day and was put in touch with the owner who immediately sent out his installer to assemble the bed. I am extremely grateful to all the staff at Arrow furniture for making my shopping experience a memorable one. I would recommend anyone looking for home furnishings to consider stopping over at Arrow's for advice and guidance on your next purchase.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$3,000.00
Company Response:
Thanks Jeff! We're very happy that our sales people and delivery team were able to gain another satisfied customer. On behalf of the whole team at Arrow, thank you for your business and your wonderful recommendation! Michael M. - Sales Manager

Mar 20, 2014, Thornhill

9

We found everything we needed for our new home at Arrow Furniture. Thanks to Israel and his knowledge of Interior Design and attention to detail. He helped us create warm comfortable spaces in every room we purchased furniture

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$5,000.00
Company Response:
Thanks Judy! We have taken great pride in allowing our design team to focus on our customers' needs and paying great attention to detail is always a sign of a great designer. Thanks again for your business. Michael M. - Sales Manager

Mar 18, 2014, Toronto

10

I was in search of a dining room set for my condo and the options provided to me by the staff at Arrow were terrific. With limited space and looking for something modern and hip, as well as, "kid friendly", they helped me find the perfect fit. For the last 30 years my first stop for furniture is Arrow! Great company, Great people! Thanks again, Marc

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$1,000.00
Company Response:
Thank you for the great compliments Marc! We are very happy that you have continued to choose Arrow Furniture as your first stop for furniture over the years and we have been able to meet all your needs. Thank you so much again for all your business. Jason M. - Sales Manager

Feb 11, 2014, Toronto

10

Israel (Decorator & General Manager) helped us decorate our condo. He did a great job. He listened and found us the exact pieces we wanted. We were able to have our furniture delivered within the time frame he promised. The delivery guys were great. Clean, organized and fast. There was an art piece missing from the delivery & Israel personally delivered it to us the next day. GREAT SERVICE & GREAT QUALITY.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$8,000.00
Company Response:
Thanks Trevor! Glad to hear Israel and the rest of the Arrow team did such a great job for you and you are so happy with the furniture. Thank you again for your business! Michael M. - Sales Manager

Feb 08, 2014, Richmond Hill

8

No complaints about purchasing or delivery service. However, some of the parts were missing when we opened the boxes. We didn't get an answer with the service manager when we called. After 2 hours and multiple calls, we finally did talk to the service manager. We were anxious to get this resolved so that our daughter had somehwere to sleep. We were told that we could drive from Oak Ridges to pick up the missing peices OR we would have to wait 5 days for them to be delivered. Since we already paid for delivery, there was no way that we were going to drive to the store. The service manager was unwilling to help any further and didn't understand why we were displeased. I asked to talk to the manager, Michael, who was very nice and helpful. He fixed the situation for us which allowed our daughter to sleep in her bed that night. If it wasn't for Michael, we would not be returning to Arrow for future purchases.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$2,200.00
Company Response:
Thank you Mark for letting us know how we did. Unfortunately there are sometimes parts missing from boxes and it is up to us to get them to you as soon as possible. Michael did go out of his way in a snowstorm to get you those parts that evening and we're glad that his commitment to Arrow and our customers is at the highest of standards. Thank you again for your business. Jason M. - Sales Manager

Feb 05, 2014, Grimsby

10

Hey Jason, just wanted to thank you for looking after our living room furniture purchase, looks great in the space, great quality and really comfortable for the price! Not disappointed in any way, the experience has been first class, and I can say at 60 I have made a few furniture purchases and none compare to “Arrow”. No wonder you guys have been in business as long as you have.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$2,100.00
Company Response:
No Problem Robert! Thanks so much for all the kind words. All I did was direct you to the right product. The rest of the team at Arrow did all the other stuff and am glad they were able to represent us so well. Thanks again for your business. Jason M. - Sales Manager

Jan 25, 2014, Richmond Hill

9

The designer Israel help us decorate my home. We bought some furniture from Arrow and some from other industry he told us. The quality service is very good. The design idea is very fashion. Price is moderate.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$70,000.00
Company Response:
Thanks for the wonderful comments and allowing Arrow Furniture to furnish your home. Enjoy the furniture! Michael M. - Sales Manager

Jan 23, 2014, North York

8

I have admired arrow furniture(Brampton and arrow rd) unique custom furniture that isn't available just anywhere for a year and half. When I returned to the stores I was met by friendly staff especially Muhammad A Chughtai, he was very accommodating, friendly and patient with all my questions and concerns. I do wish there was room for negotiation with the price but I am very satisfied with the assistance and knowledge that was given by mike the general manager, stern but fair and willing to take the time to talk about the items. Once I receive the furniture I will be back for another review.

1 of 1 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$3,500.00
Company Response:
Thanks for your purchase Charmaine! I'm glad the staff at our Brampton location was able to answer all the questions you had. At Arrow Furniture, we have a price protection guarantee as well so I'm quite sure that you got the best pricing possible. Thank you so much again and enjoy the furniture! Jason M. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of Home Stars Directory Inc.

Company Profile

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 43 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

Products & Services

Products
Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Beds, Sofa, Leather Sofa, Dining room Table, Modern Furniture, Contemporary Furniture
Services
furniture delivery, home design, interior decorator, furnishings, home design
Brands
Ashley, décor rest, legacy, Klaussner, aico, defehr, cmi, art, sealy, serta, casana, campio, simon li, futura, lifestyle,
Styles
modern, traditional, transitional, retro, rustic, metro, contemporary

Credentials & Financial Information

YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
75
RETURN POLICY
25% Restocking Fee
PAYMENT METHOD
Cash, Credit Card, Debit Card & Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT PROVIDED
Yes

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