Alliance, namely Lehel and Susan, were able to assist us right through the decision making process of choosing the right type and color of floor, to ensuring the cement underlay (over radiant heating)was level, to the installation as well as the final touch-ups. After dealing with a number of trades in the last year, I was impressed by the professionalism and work ethic demonstrated by Alliance. All calls were returned quickly, all appointments were kept and any changes to the schedule were mostly due to our issues with the other trades. Lehel was accomodating as well as flexible and our installation went smoothly and quickly. It was a positive experience and I would not hesitate to recommend Alliance.

What was good: Susan was very responsive and met the timeline and budget requirements. She was a pleasure to deal with. What disappointed: Sam the installer left one of the side runner pieces loose and knocked a chip out of the bottom of the door. Although the house is old, the principle of leaving the house in the state in which you found it was not adhered to. Lehal and Sam returned again to survey the damage and were unwilling to come up with creative solutions to solve what were small but inconvenient problems. I expected better customer service. I was disappointed that they absolved themselves of responsibility and, to add insult to injury, Sam wore his wet and dirty boots on the new carpet. The bottom line: Everything went well until the installation, and even then the problems were minor. However, I was disappointed by the lack of effort to try to find solutions. It is not the things that go wrong - it's the way in which you then handle them.

Company Response:

Although we are not perfect, most, if not all, of our reviews are excellent. That is because we simply don't do things like the ones you accused us of. Based on your complaints both the installer and I (Lehel) took the time to visit and consider the problems. That's a lot more than most contractors would have done for a $650 order (including taxes). However, we went, since customer service is the most important issue for us. The falling off, weak and barely held up stringer piece was shown to the man, that you left to supervise the installer, as soon as it fell off. He said to leave it and not to worry about it. In fact my installer spent about 15 minutes trying to repair it before he continued with the installation, even though it was not his fault that it let go the one nail that was NOT holding it in place. You also accused him of damaging a door on the landing, a small piece missing from the bottom of it, which looked like may have been off for a while already. He not only didn't hide the follen off stringer, he tried to fix it. As he was unsuccessful, he left the piece there for you to do with it as you please. If he possibly chipped out a piece from the bottom of the door (approx. 1" high x 2" long (???)), why would he not leave that piece there as well, so that it could at least be reinstalled by someone else? We just simply do NOT do things that you accused us of. We could NOT give you "creative solutions" at our expence to problems we did NOT create. The installer never stepped on the new carpet with his shoes. He stayed standing on the ceramic tiles and leaned over the corner when he respectfully addressed you. I am very disappointed that you tried to blame us for things we did not cause.

We were moving into a house and had the 2nd floor carpet replaced. We found Alliance from Homestars and have been very happy with them. Lehel, the owner, and Susan, the sales representative, are excellent individuals. They are extremely pleasant to be around and are very patient to give us personalized information on different flooring options and the finer differences between different materials. The educational experience has been quite enjoyable. In the end, they were able to find us an excellent deal from Beaulieu on a top-of-the-line but discontinued model, which was cheaper yet of better quality than the model we initially wanted. Furthermore, they helped us meet our tight move-in schedule by booking alternate carpet installers when their own were unavailable. On installation day, it turned out that Beaulieu had mixed in a roll of wrong carpet (same colour, lower quality) in their shipment; Lehel and Susan dealt with it professionally and got us proper replacements within a week. The new carpet is now one of the best parts of the house that we enjoy. We highly recommend Alliance's services.

Excellent service, done on time and excellent quality work. No hassles with scheduling. Good selection of wood to choose from and everything was done on time. Got engineered wood floors. Would definitely recommend this to a friend.

IF YOU NEED CARPET, I WOULD RECOMMEND THEM. THEY GAVE THE BEST PRICING FROM MY SEARCHING AROUND. THEY HAD GOOD HELP AND THE PEOPLE WHO INSTALLED THE CARPET DID A GOOD JOB. THERE WERE NO PROBLEMS.

Great company. Friendly service. Gave honest advice and were very understanding. I would really recommend this company. It is a husband and wife team and they offer big company efficiency with family business attention to detail. Very knowledgeable of the industry. Good pricing as well!! Thanks

We bought a condo and were in a hurry to move because our cat was sick and couldn't handle stairs anymore. Susan was very sympathetic and rushed to have the old broadloom taken out and lovely engineered wood flooring put in. She made everything easy and at a great price.

As landlords, we knew we needed some fast and qualified help when a basement apartment was affected by the huge rains we experienced in Toronto this summer. Alliance Floor Source met our need quickly and professionally, without huge costs. Thanks Alliance!

"We had hoped to have laminate installed in the three remaining carpeted rooms on our arrival from Ottawa, before our furniture was delivered to the condominium. We had just two days to spare. We selected a company and on the morning that they were to install the contractor called to say that he had to go to the dentist and would try to come later. We lost all confidence in this company. We were desperate and went on to the Internet to see if we could find someone who could get us out of a difficult situation. Fortunately we picked Alliance and asked Lehel if he could help. That same afternoon he had a worker come to measure the area.We understand that the supplier, who had the pattern that we wanted, had actually closed for the day and the worker insisted on having the store opened to meet our needs. The next day his contractor started and continued until the work was finished. The work was first class and we were in good shape to receive our furniture. It is apparent that the flooring business has many untrustworthy companies, fortunately we found Alliance and Lehel. AW

As an Interior Decorator of high-end condominiums, I am very pleased with the workmanship & service I received for a large condo renovation at the Palace Pier. Lehel, Susan, & Tina are very professional and knowledgeable. Their staff were courteous & respected the Condominium's Rules & Regulations with ease. Concerns were addressed immediately and my clients are thrilled with the end results. I will continue to enlist the services of Alliance for future projects.