Air Plus has consistently provided our family with great service. We even selected them to complete a reno for us because we trusted Chris (owner). We remain in touch with the company for our ongoing HVAC needs/questions. They have always provided great advice and I truly feel Chris puts himself in our shoes and always plays fair. For that, we continue to do business with them and suggest others do as well. They are punctual, quotes are accurate...no surprises. Any questions/concerns in the future, they are accountable, prompt and honest. A rare find!

Company Response:

Thanks Alyssa for the repeat business and vote of confidence. I'm sure we will be doing business for many years to come, all the best. Chris

Airplus installed new AC & gas furnace to replace fuel oil system. Entire process - job estimate, removal of old furnace & fuel oil, gas line, furnace, AC & digital thermostat installations - went very smoothly. Follow up was very prompt. Thank you to Chris Burt & his team.

Company Response:

Thanks Robert for your kind words and vote of confidence, we're looking forward to servicing your furnace and A/C needs for many years to come. Your a true gentleman, happy holidays and all the best in the new year.

Hi! Just a quick note of thanks. Had some furnace aberrations to solve (shutting off/on before desired temperature was reached). After a few stabs, your knowledgable technician, JON, got it running like a top. Operating more efficiently too with the increased fan up-tick. Again thanks! Cheers, Glenn PS – Please pass this note along to Jon...

Company Response:

Thanks Glenn for the encouraging words and Jon also appreciates your vote of confidence.

Once again Airplus has risen to the occasion and rescued us. Airplus arrived within 3 hrs. with a new tank. The staff are very professional, and nice as well. This company has customer service down pat! Keep up the good work. They will always be on our list of preferred service providers and we would recommend them to anyone.

Company Response:

Thanks Sharon for the encouragement and repeat business, all the best.

Had them install a high efficiency furnace in 2010, Get them to clean it every year. This year the service rep even taught me how to vacuum the filter! I called yesterday and they were able to squeeze me in today.

Company Response:

We appreciate your continued business and confidence in our service, Thanks Chris

I had to change my old furnace.The response,the quote,the service,the staff and basically everything was great.If I needed to do it again,Surely I will call them again.I will recommend the Airplus company.

Company Response:

Thanks Nariman for your vote of confidence, we always strive to exceed customer's expectations. Thanks again

My A/C unit was turning on and off, and seemed to shut off when it was really hot. So at night it would come on when the temperature outside was cooler, and during the day, especially on the hot days, it would shut off. They sent a technician. He was supposed to show up between 11:30am-12pm, but he was over 1hr late. Once he arrived, he was professional, and advised that the problem could be the capacitor, compressor, or the relay. He said he needed to call the manufacturer to confirm exactly which part it was and would get back to me within a day. I received no phone call the following day, so I called them back for an update. I was promised a call back, but did not get one. Same thing happened the following day. After about 3-4 phone calls I finally heard back from the owner, Chris and he told me the problem was the compressor and it would cost $1496 for the part and $994 for labour. They told me that I would have to pay $1496 for the part in advance, because they don’t want to be stuck with the part if the customer cancels on them. I got another company to take a look for a 2nd opinion, and they ended up replacing the capacitor for $270 (parts and labour). My a/c has been running fine ever since, even on the hot days. I called Airplus back to advise them that they mis-diagnosed the problem, and see if they would do anything about $100 service call fee that they charged. I wasn’t expecting the entire amount refunded since they did send a tech. I was hoping they would refund part of the charge. After a lengthy discussion, Chris told me that they would have replaced the capacitor first, and then the compressor, but I had to pay for the compressor because they don’t want to come back and forth ordering different parts. At this point in the call, he told me that he would have refunded me the $1496 for the compressor if it turned out that it wasn’t the problem. I was not told this in the original call. If I could have received a refund, then why did I have to pay a deposit in the first place? If they refunded my money, wouldn’t they be stuck with the part? It sounds like they would make the customer order and pay for the MOST expensive part. Another question I have is why are they ordering and replacing so many parts? You should KNOW what needs to be replaced. So this company just randomly replaces parts until the problem is fixed? There are articles on the web that describe very specific tests that can be done to determine if the compressor failed, like checking for acid levels, and hooking up an Ohm meter and checking the resistance. None of this was done on my unit. In the end, as I had told Chris on the phone, I was disappointed with the service provided, especially since they had such a high rating on Homestars.

Company Response:

Susan, as it stated on our invoice for dignostics that it may be the capacitor, relay and or compressor, you chose another company for 2nd diagnosis,they had that particular capacitor with them and it's running right now but we believe it won't last very long because my tech did ohm out the compressor when it did run and found it over amping, so I believe you have a temporary fix. The reason we get a deposit on expensive parts like your compressor is because we've been burned in the past from customers not paying for material after it's been installed then it's a battle to get paid and once part is installed,can't return supplier for refund.I did explain to you when we talked that if it is the compressor what the cost would be and that the deposit is necessary when ordering of these expensive parts. We did nothing wrong but your upset because you paid for diagnosis twice which was your decision, we did diagnos the problem correctly but you just didn't want to give a deposit which again is your decision but to trash our reputation over $100 that you wanted back is our biggest gripe about the social media unfair dominance.

This is to give a BIG Thank you to you and all support staff for the job recently done at my home. Your sales team(specifically Lou Fortunato)made a number of trips to my home to assess,educate and neggotiate what was best for me,my budget and the space restriction we were facing. He was a pleasure to deal with and created a friendly and personal type of business relationship.Making sure I had a full undrestanding of what I was getting,the cost,who was going to be installing...and he referred me to an ECO testing company to ensure I was able to maximize the current rebates. Onto your contractors who do the installation. Chris Massey did some great troubleshooting to accommodate what I wanted to accomplish.He went over and above making sure everything was done correctly despite the tight space restrictions.Probably not his favourite job site because of this!He trudged through it with rain and cold and the added frustration of limited work space. Despite the challenges,timelines and expectations were met with my gratitude. I feel fortunate that I have Chris and his team of experts to add to my list of resources to refer my family,friends,clients and associates...with great confidence. Thank you Chris.. Lori

Company Response:

Thanks Lori, it was a pleasure dealing with you also and look forward to hearing the joy about your reduced gas and electricity bills, all the best. Christopher Burt President

Thank you for the excellent work when your team recently performed our fall furnace tune-up.They arrived on time,were organized,performed the tune-up quickly,professionally and when they were done you we could not tell they had been here. They exceeded our expectations when they took the time to explain the service they perform and they went a step further by addressing our concern with unbalanced flow between our main and second floor. They explained our options,and together we determined that a change in the blower speed was requier. We were also impresd when they pointed a couple of future servicing issues we should be aware of and that the blower speed should be re-checked in the spring when we turn on the air conditioning. I compliment you on thier thoroughness as it was evident that our safety and comfort was paramount. I would like to take this opportunity to thank your crew for a project truly well done and credit goes to their level of service and professionalism that exceeded our expectations. we certainly look forward to recommending AIRPLUS Heating and Cooling in the future and have no objection to you using as a reference to prospective clients if reuired.

Company Response:

Thank you for your kind words, trust and confidence.