I purchased a new home and wanted to have the main door lock rekeyed. I removed the look myself and brought it over to Affordable Lock Services to save the service visit. They rekeyed it in less than 5 mins. I also made several duplicate keys for the new lock. Thanks Sharon for the excellent service.

Company Response:

Thank you Oliver for taking the time to review us. We understand that some customers are quite capable of doing things themselves which can save them money. That is why we provide in-shop service as well as home service.

I wanted to commend on the quick response and excellent service Mathew and Clint provided. I recently moved into Markham and required my locks changed. I called Mathew and requested if he could have someone come by as soon as possible. Within a couple of hours his colleague Clint arrived. The job was done efficiently and professionally. Clint was very accommodating and friendly. The great service I received was a nice surprise. Thank you.

Company Response:

Thank you for taking the time to review our company. We strive to make our customers happy with great service from start to finish. Thanks again and have a great day!

I called Affordable Lock Services and got an answer on the first try. They lady at the office was very helpful in determining our needs and setting up an appointment for the very next day, which was a weekend. Matthew the locksmith arrived within the appointed time and was very friendly, professional, knowledgeable and polite. He explained how to maintain our locks and did a great job overall, even cutting us a spare key right in his truck. The only reason the company doesn't get a 10 is because I wasn't told that the weekend appointments cost more than the regular appointments. To be fair I didn't ask what the cost would be at all but I think when I was told that they offer evening and weekend appointments they should have mentioned that those appointments cost more.

Company Response:

Thank you for taking the time to review our company. I am glad you were pleased with the great job Matthew did for you.

We were looking for better security locks that would fit our household of adults, grown children coming and going, frequent guests and a senior in their own "granny flat". Dave from Affordable came by and recommended a Multilock master key system with a registered keyway. This allowed us to control access to various parts of the house by group and gave us the security of a key that was not copyable. As part of the service they were able to rehang my outward opening garage side door so that it could not be opened by removing the hinge pins. After we placed the order the installer showed up on time for the appointment and had all the locks already prepared. The work was done quickly and professionally and cleaned up at completion. I would definitely recommend Affordable Lock to anyone. They are efficient, professional, and pleasant to deal with.

Company Response:

Thank you for taking the time to recommend our company. Helping our customers solve their security issues is why we are in business.

This company is very service oriented and helpful offering numerous options and price points. Their work is second to none and we will have them back at both our home and our business. These folks deserve your business so give them a try. You will be pleasantly surprised.

Company Response:

Thank you Bob. We have been working to please our customers for 25 years. We are very happy to add you to our long list of satisfied customers.

He suggested keying the new locks the same as the other door so there's only one key. This was very helpful as I thought I would have different keys for every lock. He even cleaned up the mess afterwards. There were a couple of times where I was called in regarding various options. It was nice to have a say in the project and not have the locksmith just make the decisions for me and tell me about it later.

Company Response:

Our locksmiths appreciate hearing how happy a customer is with them. They do strive to make every customer a happy customer. I will pass on your kind words. Thank you Sandra.

We had a major problem with the fit of the front door of our business due to warping of the frame. Several companies tried to fix the door but the problem returned in a few days. We struggled with this for over a year until Affordable Locks were asked if they could fix the problem. It only took them an hour and the problem was solved. This what happens when you have someone who really understands how to permanently fix problems. We also had Medico locks installed in our home and business and they did an excellent job. I would highly recommend this company.

Company Response:

Thank you Rikki. We appreciate your business and glad we could help.