Great customer service. Very professional. Switched from Lawn- tech after 10 years because they did not show up as promised. Also very reasonably priced. Kept their promises. Will stay wit them.

This is a totally professional company but offering friendly service from start to finish. Exceptionally easy to deal with. The person who did the start up was helpful and did an excellent job. In fact from my initial phone call to the finished job, it was a pleasant experience. I shall use this company for all my sprinkler jobs.

Our system was installed late fall 2012 and started up in early MAy 2013. Everything was done professionally and our concerns were addressed without reservation. Minor conditions were dealt with promptly. Would not hesitate to recommend Andy and AA Waters and Brookes to others.

A very good installation. Works just as Alan described. My system has now been in for four years. The service programme offered by Alan's company is fantastic and I would recommend it to everyone.

I work overseas so needed a sprinkler system for our new home. The system had to be of top quality and reliable. I was very impressed with Alan and the detailed information he gave during his presentation at our home. You could tell he knew what he was talking about. The installation team were all so polite and friendly and did a great job and finished the same day which was impressive. The installation was tested 2 weeks later and still perfect with no further adjustments required. During my absense for the summer, the grass was kept green everywhere, and our landscaper even used our lawn photo to promote his website! The winterization was done on time in September. I am extremely pleased with every aspect of the service, from the telephone receptionist, to the actual installation, the punctuality and cleanliness!

They installed our irrigation system and were very professional and thorough. My only concern was that there follow-on charges for maintenance of the system (system shut off, turn off, checks) were pricey. When my lawn had a yellow patch and I asked for an adjustment, the hourly charge for the visit was pricey.

Company Response:

We are thrilled to hear that you are happy with your lawn sprinkler system, and our service. We understand that cost is an issue with many people and we keep our prices as low as possible, while ensuring that you receive the very best service possible. We are one of the very few irrigation companies who employ full-time office staff, rather than you having to leave a message with an answering service, so that your concerns are handled immediately, and our service technicians are scheduled immediately upon your contacting our office. We look forward to continuing to service you in the New Year.

AA Waters and Brookes provided excellent service from the minute I spoke to the office until the completion of the installation. Everyone we dealt with was extremely professional, courteous, efficient and the price was very fair for the excellent quality of the product. When Allan came out to do the quote, he took his time explaining the process and the product and he provided us with a complete package of information to review. The office staff is very pleasant to speak with and there is always someone available in the office to answer questions. On the day of installation, they showed up on time and worked hard to get everything finished on time. It is easy to see that this company prides itself on providing outstanding customer service. I would highly recommend AA Waters and Brookes to anyone looking for a sprinkler system.

I have a house with multiple decks and of course front and back yard. Initially, we thought that the cost of installation was pricey; but the cost is no longer an issue. As the summers are heating up, our property is watered with little effort, at an environmentally friendly time and our gardens look great. Thanks!

I called several companies based on homestars reviews and was pleasantly surprised by Alan Brookes. He took the time to explain the quote, what they would do, and their guarantee that every square inch of grass will be watered. He also explained how the pipes and products they use are different. Pricing was fair and in line with others. Their staff answers the phones and I was able to pay conveniently as well. They also coordinated with the landscaping company I was using to redo the patio and re-sod my dead lawn. It all appears to be a good job and I now have a lot comfort that my newly reseeded lawn will be watered very well next summer. Highly recommended.