Clear View gave us everything you could ask for in this kind of work: a courteous and professional manner, a thorough job and proper clean-up, and a reasonable price. (Price shown includes HST.) We will definitely use them again!

Clear View performed the work to a high standard and cleaned up afterwards. The online booking tool has no real value, as Brian and his team will perform the work when they are next in your neighbourhood. Homeowners do not have to be present. Brian left an invoice for $90, but in a follow-up email, revised this up to $144 which I didn't really appreciate. The service is good, but not cheap.

Company Response:

We do appreciate the mention about the quality of our work as this is something we pride ourselves on and believe this has gotten us to where we are today having literally thousands of happy repeat clients. As for the 6 star rating, there are some very important details omitted in the reviewer comments that, we believe, would provide a very different picture. Firstly, the cost confusion Andrew mentions is about a simple error made on the invoice left at the property when the workers misread the work order details. Another important factor not mentioned by Andrew is that the total was actually $141.25, or more specifically, $125.00 before tax and that we only charged $122.00 before tax almost 1/2 decade ago. In other words, a total increase of only just over 2%...much, much less than the inflation costs of just about anything else, including gas costs, etc. during the same period of time. Additionally, Andrew was told via his neighbor that he will be getting a $10 discount off the next cleaning due to the error we made on the invoice left at the property, which means the subsequent cleaning cost will actually be quite a bit less than what it was 1/2 a decade ago. When all these additional factors are considered, hopefully a clearer picture can be seen that a 6 star rating is a little misleading, but we do understand that the rating obviously reflects Andrew's feelings. Unfortunately a human mistake occured on the invoice. We acknowledged this, explained everything as clearly as we could, and even provided what we felt was a substantial future discount as our means of saying, "sorry". As for the "Online Booking Tool", it's purpose is to schedule jobs whereby we need access inside the house, such as for inside window cleaning. Outside work, such as Gutter Cleaning, does not require anyone to be present. This method of scheduling greatly improves the efficiency of how jobs are completed and gives homeowners the freedom of not having to schedule time off for something that does not require them to do so. We have found that clients overwhelmingly prefer this method because they have their own lives to live. In view of all the above, hopefully anyone who takes the time to read our reply can determine for themself whether they too would have rated our service as 6 stars due to a simple invoicing error that was caught on the very same day the service was rendered.

We used this company for a second time. My husband was able to book online (very convenient), and they came and left their bill in our mailbox. Very easy and all done for another season! Thanks! Only suggestion - wish they had confirmed our online request so we knew that they were actually coming.

Company Response:

It seems a digit from a 10 star rating was deducted because of not having a confirmation of our coming to do the work. Note that our system does indeed provide an immediate "confirmation" of the job request into our schedule. The only thing it does not do is identify the "exact day" of our arrival since it is usually not necessary, especially for outside only type work, however, if someone needs to know exactly what day we are coming, that's not a problem....just ask and we will let you know.

Effective worry-free cleaning. Scheduling and accurate quotes can be done entirely online. Helpful customer service by phone when I had a question. Great price. And I didn't even need to be home. Highly recommended.

Company Response:

Thanks for your expression!

Very convenient on-line service request option. Arrived within two weeks and cleaned the gutters, leaving an invoice in the mailbox. Noticed that one gutter on a small overhang had not been cleaned (probably the worst of them all, but not in the most obvious place) and contacted the company via email. The cleaner responded that he would be out on Monday to clear that one; today is Monday, and it was done thoroughly. Great service that I would recommend to anyone; great customer communication.

Fairly efficient service to book it online on their website. They came within 2 weeks and just did the basic window cleaning (as I requested). However, the company should not be passing on the credit card interchange fees to the customer. Or better yet, build it into your prices please, like every other business does.

Company Response:

Please note that the use of "credit cards" were solely added for the benefit and convenience of the client after receiving enough enquiries to justify the option. Our website indicates up front that this is simply an option for payment and that there is a 3% charge added for it for which we are charged. Many people collect points and are very much willing to pay the 3% for the incentives obtained via the credit card companies. We don't think it would be fair to add a 3% extra charge to all our services for the very few that prefer to use their credit cards. We provide a service without asking for money up front and trust that our clients will subsequently pay after the services are completed. We let them decide what method they will use and clearly explain the differences it will make to the final bill.

We had Clear View clean our Windows in July 2010, my apologies for not posting this review much sooner. I had chosen Clear View based on the positive reviews I had read on Home Stars. Our windows were particularly dirty this past year due to the dust and grime from major road construction that was recently completed on our street. I don't know the name of the lad who came to our house, but he was very prompt, ringing the doorbell at 11 exactly. He was friendly and explained what he would be doing. I particularly appreciate the job he did with our front living room window, especially since he had to climb over some overgrown bushes to complete the job. (They will be gone by next year!) Before he left he went around the house to do his final inspection and even took the ladder back off of the car to touch up an area. I appreciated that he took the time to point out areas that he felt were foggy due to window age and sun damage, even though I hadn't noticed. They looked good to me! He did a great job with the sliders and the frames. We were impressed with the cleaning itself, as well as the follow up call we received from Brian after the fact. I have never had any company follow up after service was completed, making sure we were satisfied. I was very happy with the cleaning, but that customer service really sealed the deal. We will most definatley look to Clear View if we require window cleaning in the future, and I would not hesitate to recommend them.

In late November, I contacted an eavestrough cleaning company that's popular in my neighbourhood, but they were not available until mid-December, so I tried to find another company to clean my eavestroughs. I got an estimate from an independent contractor who could do the job right away, but wanted to charge upwards of $400. I decided to look for other companies on HomeStars, which is how I found Clear View. I used their handy online estimator, and was contacted about a week later (it was early December by then). The person I spoke to was honest. He told me that because the cold weather had arrived, the eavestroughs couldn't be cleaned well since everything was frozen. I was disappointed, but he said I could put myself on a waiting list and if there was a warm spell, Clear View would send someone out to do the job. I agreed, and last week (late December), I received a call telling me that someone would come do the cleaning toward the end of the week. On the day of the cleaning, Kevin Morris gave us a call shortly before arriving to let us know he was on his way. When he arrived, he rang the bell to let us know he was going to get to work. He brought with him a big ladder, heavy rubber gloves, a leaf blower and a bunch of bags (plastic and paper). He spent about 1.5 hours cleaning the eavestroughs on our 3-storey, semi-detached Victorian house, which hadn't had a proper cleaning in a couple of years. When he was done, he rang the bell again to give me the invoice. I asked him a few questions about the roof and eavestroughs to find out in what condition they were, and he was helpful in his comments and recommendations. He also cautioned me that he had placed the eavestrough debris in a paper bag in the backyard, but that it was heavy, so I should be careful handling it. I was a bit surprised that he wasn't going to take the debris with him since I'd read in other reviews that Clear View does this, but it was no big deal. Unfortunately, the city's yard waste collection was already over for the season, so I asked Kevin to put the debris in regular garbage bags instead so I could store it until yard waste collection resumed (since paper bags tend to disintegrate). He very willingly obliged, which was nice of him. Finally, he told me I could pay for the work on the spot by cheque, or send a cheque to Clear View by mail, or pay by credit card online. I chose the last option. One word of warning to those who plan to pay by credit card: Clear View charges an extra 3% (presumably to cover the fees from the credit card company). This is stated on their website, but I hadn't noticed it beforehand. Again, no big deal, but the extra cost could add up if you have a really big job. Overall, I was very pleased with the work and would use Clear View's services again in the future. I'm glad I found them!

Company Response:

Hi there. Seems you had a positive experience overall. One concern you mention about is the fact that the debris was not taken away when completed. Please note that while we do try to do so, much depends on a variety of situations. For example, at the time your work was done, the debris was soggy and wet, which makes it rather difficult to remove from the property unless we had vehicles equipped to take care of such debris. Additionally, we sometimes can not take the debris away if the vehicle is already full from previous jobs. Hope this clarifies and misunderstandings. Thanks

I spoke to Brian to book the cleaning service, and was very happy with how quickly he could squeeze the job in. Peter did a very thorough job on cleaning the windows and screens, both inside and out, but I was surprised to find when he left that he did not wipe off the window sills. The pricing is higher than average, but it was transparent (I got a detailed receipt), and the quality of the service is definitely higher than other providers I used.

Company Response:

Please note that we do normally wipe off the window sills. I have to assume that perhaps some were missed in the process? In any case, I will pass on the observation to the person who did the job. In the future, just give us a call and we will resolve any oversights.