Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2811 reviews)

Sort by

Private User
Private User
Private User reviews Whitby, ON
1/10

Customer Service-HORRIBLE

We purchased New exterior doors for the Front entrance and back patio.
Our order took 4 months (longer than quoted) and when it arrived, not as ordered. Missing major design elements in the side panels and the completely wrong lock. Not to mention there were small scratches in the back door. We have been told "this is not a big deal' and the door company (not Brock) will reach out to us to place the add on features. No timeline, not contact information given.....and certainly no rush on their end to replace the lock, as a week later we still wait and no one can answer us on this resolution. Their whole communication has ONLY been about payment. Our project coordinator (Nicole) informed us that until we make our final payment, they will not service these issues. Funny? payment matters to you just as much as my receiving the quality and complete order for my home does to me. Save your self a hardship and look elsewhere. Your home is your investment, go with someone who will support that customer experience !!

Approximate cost of services:
$1,667,900.00
Was this review helpful?
Ellain
Ellain
1 review Richmond Hill, ON
0/10

Horrible Customer Service

Installed 3 exterior doors by Brock. One door had some issues. Around 2023 July Brock said they will come and do the fix. Now it's March 2024 and I'm still waiting.

Approximate cost of services:
$11,000.00
Was this review helpful?
Wendy, Ajax
Wendy, Ajax
1 review Ajax, ON
0/10

Whole house window replacement

Had 25+ windows and patio door replaced 4 yrs ago. Had issue with a vinyl strip popping off patio door 2 yrs ago, took forever for them to replace it. Sept /23 same problem, have phoned, e mailed pics, still not fixed/replaced/resolved. TERRIBLE customer service, nothing but excuses, deceit. Product may have a great warranty but just try to get an issue fixed. Stay away, too big to care, just a money grabbing outfit.

Approximate cost of services:
$40,000.00
Was this review helpful?
Andrew
Andrew
2 reviews Scarborough, ON
0/10

Horrible Customer Service

STAY AWAY! Would give zero stars if possible. Got brand new windows 2 years ago. One window wouldn't close properly and a bunch of our screens bow in at the edges so bugs can get in. Around Aug 2022 they said they'd replace window, and around Aug 2023 they said they'd replace screens. Window replacement delayed twice for "missing parts". Sent numerous emails and left voicemails to service department over the last few months and none have been returned.

Approximate cost of services:
$40,000.00
Was this review helpful?
Wendy in Mississauga
Wendy in Mississauga
1 review Mississauga, ON
0/10

Replacement Window

Terrible company to deal with especially since they were acquired and fired all the staff. I have not had a resolution to a defective window installation despite repeated attempts to resolve this issue for the past YEAR. The window is paid in full. The window leaks with water pooling on the inside ledge. Save yourself aggravation. I do not recommend Brock. I will have to go to Better Business Bureau to get this resolved.

Approximate cost of services:
$5,000.00
Was this review helpful?
Rob in Toronto
Rob in Toronto
1 review Oshawa, ON
0/10

Horrible Customer Service/Leaky windows

First install of four windows was great. No complaints. Bought 5 more windows. 2 have been leaking, 1 consistently every time it rains. They have been out here a few times to fix. Windows still leaking.
Horrible customer service. Cant get anyone on the phone. They never answer. No response to my email.
Raining heavy today, I have gone through 5 towels drying up their mess. Lifetime warranty?!?! . Stand behind your product or close up shop!!!

Approximate cost of services:
$15,000.00
Was this review helpful?
Maggie Fry
Maggie Fry
4 reviews Brampton, ON
10/10

Front Door Installation

Recently had my new front door installed & couldn't be more pleased. Although it took some time to get here, the quality of materials was worth the wait! Egor and his Team did an amazing job installing. Looks beautiful!! So happy with the choices Bill recommended for door and hardware.
As a long time customer, Brock Windows and Doors never disappoint.

Approximate cost of services:
$5,800.00
Was this review helpful?
Company Response

Maggie, thank you for the glowing feedback on your experience with our team. We appreciate you entrusting Brock with your home improvement projects and look forward to working with you again!

James Kilgour
James Kilgour
1 review Ajax, ON
10/10

Windows

Attention to detail and client focused made this experience so worth the investment. No sales pressure - very open and transparent - we thought it would be months and it turned out to be weeks -

I highly recommend this company and windows to anyone who is in the market for a great product and outstanding service

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

James, thank you for sharing your exceptional experience with us. We appreciate your recommendation immensely, and are thrilled to see you had an excellent experience from beginning to completion.

Private User
Private User
Private User reviews Ajax, ON
10/10

Amazing service and workmanship

We had a new exterior door put in. Everything from sales to installation was fantastic. Vern is a great salesperson who was very patient with us while we picked out styles and colours over the course of a few weeks, and was not pushing the sale at all. IT was great to be in control of the process. Also, they had all the sample swatches in stock so it was great to be able to compare against our exterior brick and indoor trim. When the installation time came (which was actually ahead of the estimated lead time), everything was super smooth. The installers were very considerate of the existing trim and took time to put it back on carefully and with great detail. The exterior door itself was put in perfectly and took as long as was told to me it would take. We would definitely use Brock again and recommend them to others.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thank you for choosing Brock Doors & Windows for your recent entry door replacement project! We are thrilled to see you had an exceptional experience with our entire team – we look forward to working with you again on any of your future window and door needs.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Windows and Doors

We had such a great experience with this company! The sales rep that came to our home was so helpful, and did not pressure us at all like other companies tried to. The installers were professional, and our windows and doors look amazing! We couldnt be happier and we definitely recommend them!

Approximate cost of services:
$43,000.00
Was this review helpful?
Company Response

Thank you for providing us with this lovely feedback. We're so happy to hear you had a no-pressure experience from beginning to completion. Home renovations can be a daunting undertaking, and it's exceptionally important to us that our clients feel informed and at ease with the process from end-to-end. We appreciate your recommendation immensely!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Windows & Doors, TruBilt Door Systems
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.