STAY AWAY FROM PERMA-SEAL, we paid about $5,000 for their basement system which was improperly installed and cost us another $5,000 in additional water damage repair. Stay Away!!! Their guarantees mean nothing. They installed a window well duct system at our home improperly that resulted in thousands in dollars in damages. They agreed they had installed it improperly by installing a new one, but said the water damage was our problem even though it was caused by their poor work. Also, they will try to get you to do work that does not need to be done. Don't call Perma Seal, call a professional.

It was a big mistake to use Permaseal - they fooled me and I got burned in the end. They wouldn't complete the work and they didn't care. I trusted the wrong company and now I have to pay for it in extra charges and many hassles. Read the other reviews, not the BS ones that Permaseal posts to hide the truth. And when you complain to the BBB , they bury the complaint because the owner of Permaseal is head of the local BBB. Let’s hope complaints to the Illinois Attorney General will slow down these people

Company Response:

I’m sorry that you had a negative experience with our company. Perma-Seal serves thousands of customers each year and we do our best to treat each client as if they are our only customer - this has been our practice for the last 30 years. We do appreciate you taking the time to provide your comments and constructive criticism. Rest assured that I want to make things right. Please call me at 866-837-9227 or email customerservice@permaseal.net and I will be happy to do what I can to make you another satisfied client! Sincerely, Sara Simball Customer Service Manager

We had water coming into the basement. Permaseal charged us $900.00 to fix a crack in the wall nowhere near where the problem was. When the water continued to come in they came out and charged us $1300 to fix the actual problem like we asked them to in the first place. Despite their insistance that the first fix was supposed to work in spite of our questioning it, they would not apply any of the original fee to the corrected work.

Company Response:

I’m sorry that you had a negative experience with our company. Perma-Seal serves thousands of customers each year and we do our best to treat each client as if they are our only customer - this has been our practice for the last 30 years. We do appreciate you taking the time to provide your comments and constructive criticism. Rest assured that I want to make things right. Please call me at 866-837-9227 or email customerservice@permaseal.net and I will be happy to do what I can to make you another satisfied client! Sincerely, Sara Simball Customer Service Manager

Our garden level family room kept flooding. We called Perma Seal and they came out, gave us and estimate and did the work cleanly, efficiently and under estimate. The house, unfortunately, is not well constructed, but we never had an issue of foundation troubles after Perma Seal came out and did what they said they would do.