I had a problem with my washer, I found about Austin Appliance Repair on the web. Their customer service representative answered the phone and, after doing some quick problem solving to figure out how big a job it would be, told me someone would be at my house the same day! My was fixed The Austin Appliance Repairman charged per job, not per hour, and he had me approve the quote before he started working. The cost seemed reasonable and I am happy with the results.