ELECTRA FIX APPLIANCE REPAIR LTD.

In the spring of 2021, my 6 year old KitchenAid oven started acting up, and within a month had stopped working entirely. Without going into too much detail, I will say that for several months I was frustrated by repair companies that never bothered to show up, or were basically national telephone call centers for the purpose of coordinating repair service appointments for companies across Canada. I contacted firms that didn't work on newer "high end" equipment because they were too complex, or too unreliable, or didn't have a good supply of parts on hand (especially during the pandemic). After about a month of checking internet websites and repair company reviews reviews, I became increasingly disillusioned about whether there were any quality appliance repair companies out there. Eventually, I gave up all together. Since I rarely use my oven, it wasn't a big deal, but it certainly was a nuisance.

Several months later, in August of 2021, I came home one day and discovered a pool of water at the base of my Samsung fridge. The freezer is located below the fridge unit, and the water was on the top of the freezer, so it wasn't leaking out onto the kitchen floor. However, it was definitely a much greater concern than the oven situation had been.

So, back to the internet to see if I'd missed anyone in my previous attempts to uncover a fair, reasonable and local repair firm. This time, I was successful almost immediately. I was impressed with the website and community focus of the Port Coquitlam-based company Electra Fix. I called them to see if they could come over to check out my oven and fridge. The phone contact person (Troy) was very pleasant and professional. He took down all my details, and explained that they would charge a $100 site visit fee, which was comparable with other repair firms I had contacted. We arranged for a repair technician to come to the house the following Monday.

Eddie from Electro Fax showed up at the appointed time, and went right to work. He identified the likely culprit on the stove as a damaged digital control board. He checked the unit out, and tried a couple of quick fixes. Unfortunately, he was unable to salvage the board, and advised that it would have to be replaced if I wanted to use the oven. I told him to proceed with securing the new board, as the repair would have to be done sooner or later.

With the oven issue out of the way, Eddie next looked at the bigger problem - the leaking Samsung fridge. He quickly identified a concern with the chiller located behind the rear fridge panel. Water in the chiller was freezing, and then spilling over the chiller tube, eventually ending up at the bottom of the fridge. He cleaned the unit, and did some minor repairs to a couple of small cracks in the panel where the water appeared to be leaking into the fridge. He determined that the thermostat was working properly, and suggested that I give things a few days to see if the leak had been brought under control. If the leak resumed, he would try to resolve the matter when he came back the next week to install the new control board for the oven.

The fridge was initially okay. Unfortunately, after 2 or 3 days, it began to leak once again. When Eddie returned the next week to replace the oven control board, he took another look at the chiller, and applied heavy duty electrical tape to the problematic cracks. He wasn't sure this would work, and thought the unit might need to be replaced. I was impressed when he didn't charge anything for the second visit, and was pleased with the gradual, step-by-step approach he took to address the leak!

Unfortunately, since that time, the leak has re-emerged. I contacted Electra Fix today (24 September 2021) in order to schedule another on-site session. The dispatcher I talked to (Emanuel) will get back to me once he has contacted Eddie, and has verified the availability of the replacement part.

Now, I realize that the strategy taken to address the oven and fridge problems may seem somewhat complex. In point of fact, I believe that Eddie and Electro Fix have been completely straight up with me in the way they have approached the matter. To date, I have only paid for the initial home visit and the replacement of the digital board for the oven. In both instances (fridge and oven), Electra Fix has tried to come up with low cost repair responses, only reverting to more expensive part replacement solutions when it became evident that the initial repair techniques weren't going to work. Eddie has been extremely professional throughout, and has never tried to pressure me into accepting an expensive solution that I don't require. I also like the fact that Electra Fix seems to maintain a fairly large parts inventory, which is often a sticking point with many repair companies these days.

So to sum things up, I believe that there are probably a number of good appliance repair firms in the Lower Mainland. The problem is finding the right fit!! For what it's worth, my experience with Electra Fix has been positive from the moment I first contacted Troy the dispatcher in August. They've kept their end of the bargain throughout, and I believe they have provided excellent value for the money.

Joe M 24 Sept 2021

Had a malfunction feature on my washer.

The technician made some adjustments & recommendation. Resolved the issue & charged to minimum which is fair & honest.

Will hire them again.

I had a service from Electra Fix appliance repair and, it was professional and hunest. I called regrading my dryer that had no heat and it was 10 am. by 1 pm the dryer was fixed. the technician replaced the heathing element in no time.
the price was right and again using Electra fix Appliance repair feels good.

Thank you!

Hi there, my name is ken . I live in a condo with my wife in North Vancouver . Our dishwasher washer was not working. The repair man from ELECTRA FIX solved the problem and fixed it .We are very pleased with the prompt service and professionalism that we received.

It is a very bad experience for repair. Very expensive service fee, but didn’t solve the problems at all. Don’t trust what they talked to you, they could not repair well, but only asked you to pay more and more for changing parts.

There was a fast and nice response from their dispatcher within a few minutes of me posting my request for quotes. He answered all my many questions and I felt good about asking him to send someone the next day. Eddie came out and was on-time, very efficient and very friendly. I always like to ask questions about my appliances and Eddie was happy to give me all the information I wanted. I would like him to come ANYTIME for my appliance repairs!

Really want to say how impressed we were with how prompt the response was to our service request. Our technician, Dvir was so personable, safety aware and so helpful. He gave us many good tips to apply going forward to avoid further issues.

The technician, Dvir, arrived on time and explained what he was doing and what he had found. After a few tweaks the dishwasher started and is now going through a full cycle. As we had bought the dishwasher at Sears about 17 years ago we had expected to be told to replace the dishwasher. Instead we had a lesson on cleaning our dishwasher as well as some explanation about a new gas range we had just purchased and how to avoid a common problem - self clean cycle damage. We will use elbow grease on this new baby! We do feel well serviced!

I had a broken washer and dryer combo, I called the customer service line and was immediately speaking with a real representative. Price was fair and they could even book me for the next day. The service man let me know when he was going to arrive and was very upfront with the work he was doing. All in all, great service from start to finish.

I had Eddie come by 2 times for different appliance and both times he was very professional. He fixed our dishwashers and is also is very honest to letting you know ahead if you are in need of parts what it may cost you and if its worth it to fix it. Both time he able to find a solution without adding new parts.