Closets By Design Of Central Ontario

Closet & Storage Solutions
Barrie ON L4N 9A7
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Closet & Storage Solutions
Closets By Design Of Central Ontario
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87%

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Reviews for Closets By Design Of Central Ontario

Average customer rating:
9.1 10 (327 reviews)

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Ken.
Ken.
1 review Vaughan, ON
8/10

Beautiful Reach In Closets 10933

Very satisfied. Great customer service. Nice people to work with. No hesitation in recommending them.

Approximate cost of services:
$4,000.00
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Company Response

Hi Ken, thank you for your review! Please reach out when you have another project for us to work on together.

Janet from Orillia
Janet from Orillia
1 review Orillia, ON
10/10

2 Bedroom closets

I found Closets by Design online. After an initial meeting with a designer I decided to go ahead with the work. Unfortunately there were a few minor issues with the design of the closets, however the carpenters were very skilled and knowledgeable and worked out solutions very quickly to a high standard. The overall experience was smooth and very efficient! Very happy customer!

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Company Response

Hi Janet! We thank you for your review. Enjoy!

Joanna from Toronto
Joanna from Toronto
1 review Toronto, ON
10/10

4 Walk in closets

I was extremely lucky to find Closets by Design. Everything from first contact to final installation was excellent. Very pleased with the finished closets. Have already recommended to friends and family.

Approximate cost of services:
$5,000.00
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Company Response

Hi Joanna! Thank you for your review. We appreciate your support. Our deepest thanks!

Rita from Elmvale
Rita from Elmvale
1 review Simcoe County, ON
10/10

Bedroom Closet

I found Closets by Design in the yellow pages and compared them to other companies. They looked like a much more professional company than the others I found. The employees were knowledgeable, tidy and very efficient. I am absolutely delighted with the closet and their service!

Approximate cost of services:
$2,300.00
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Company Response

Hi Rita! We are very happy to hear that you are happy; that is always our goal!

Carla from Elmira
Carla from Elmira
1 review Elmira, ON
10/10

2 Large Closets

Closet by Designs designed 2 large closets for my bedroom. Although it was quite expensive, I am very happy with the end result and was pleased with their service. Would definitely recommend!

Approximate cost of services:
$10,000.00
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Company Response

Hi Carla! Thank you for taking the time to provide us with a review. Enjoy!

M Rugelis from Markham
M Rugelis from Markham
1 review Markham, ON
1/10

Custom built in desk unit

The company did a closet for us which we were fairly satisfied with, so we decided to use them for a project of a custom built in desk unit. They began the work on this about March time and as of today the project is still incomplete. Everything looked good in the first place however the installation and execution of the job was very poor. We have had many problems with the design and installation of the desk, such as shelving which wasn't level, fittings that were incorrect and doors missing from the front. They take a long time to get back to correct the errors and we're still waiting for a completed desk. Would say only use the company if you are looking for a closet.

Approximate cost of services:
$3,500.00
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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

Savio from Oakville
Savio from Oakville
4 reviews Oakville, ON
1/10

Book Shelves

I purchased and paid 50% for a bookshelf to be installed around my fireplace on Feb 13'th. After receiving an initial install date of Mar 6'th, the installers finally showed up Mar 20'th (>1 month from order date). Anyway, like many of the posters on this site, the installer could not finish the job on the same day because the designer took wrong measurements or the manufacturing people cut wrong sizes (and here begins the finger pointing within their organization) ... and that was only the beginning of the issues.
Upon further review of the incomplete job, I noticed basic fundamental design flaws that I brought to the notice of Wendy with the help of pictures. These issues were:
1). The baseboard design of the bookshelf did not match the existing baseboard of the room.
2). The baseboard height of the bookshelf did not match the existing baseboard of the room.
3). The half installed closet did not sit flush against the wall.

Points 1 and 2 were specifically discussed during the design stage where the designer confirmed the bookshelf will flow with rest of the room to look as though it was built in from the start. The pictures clearly show otherwise, however during discussions with Brenda and Cathy (head of Installation), I was made to feel that I was not being honest about my discussions with the designer. Point 3 was dismissed as "clearly mentioned in the contract as uncontrollable circumstances that CBD cannot be liable for". (I reluctantly succumbed although a little caulking to show the gaps closed would have made this customer happy).
The process from making my claims with first Wendy - who didn't even know who I was 1 week after filing my claim, to Brenda - who was arrogant and provided 100% customer dissatisfaction, to Cathy (head of installation) - who is trained to say "no" to the customer was a completely frustrating experience and should not happen to any paying client.
After numerous calls (some un-returned) Cathy finally agreed to install baseboards if I provided them, because CBD "cannot source from the thousands of designs available" (my baseboard is a standard homedepot stock). This ofcourse, was without credit of their unused baseboards or other materials that were not used due to unforseen circumstances (crown moulding).
On Apr 7'th (a full 7 weeks after placing the order) Alex finally finished the job AND HE IS THE ONLY reason of me rating a 1 star as he addressed all my concerns and did not leave until I was completely happy with the outcome.
Don't use this company for the people in it clearly don't understand customer satisfaction nor care about repeat customers.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 4 people found this review helpful.
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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

Emmanuel from Vaughan
Emmanuel from Vaughan
1 review Vaughan, ON
10/10

3 Closets, Fireplace cabinets, Study Room cabinets, garage cabinets and flooring

We are very happy we invited Closet By Design - Barry into our house as they have added a lot to the beauty of the house. The designer was very cultured and polite, ready to listing and share ideas. The office staff I communicated with on phone were all courteous and ready to help. Thank you so much Laura for making our home a better place to live. In terms of punctuality, they were on time with all their appointments. I can also say that Closet By Design's pricing is very competitive as I did shop around before settling on Closets By Design. I highly recommend Closets By Design.

Approximate cost of services:
$17,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Emmanuel...thank you for your time and we appreciate your review! Enjoy your new closets, fireplace cabinets, study and garage!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Closets By Design Of Central Ontario

Serving all of central Ontario from The Muskokas -Peel Region- York Region - Dufferin Region -Simcoe Region - Georgetown -Milton , Closets by Design is the industry leader in custom manufactured organizational systems. We design, build and install custom closets, garage cabinets and flooring, home offices, laundries, pantries, and much more. From our no obligation in-home consultation, custom tailored designs, and the highest quality canadian product construction, our products offer the best value in the industry. Check us out at barrie.closetsbydesign.com.

CATEGORIES
Closet & Storage Solutions, Home Office Renovation, and Garage Design & Organization
PRODUCTS
Closets - Office- Garage - Laundry room-Pantry- Entertainment units -Murphy Beds -Garage flooring - book shelves - mudroom - entry way-and any
WEBSITE
http://barrie.closetsbydesign.com
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
Visa /MC/Cash/Etransfer
MEMBERSHIPS
BBB, CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
500
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime
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